Shipping policy

  • Janilink values your time and always strives to provide our customers the best shipment.

    -Typically, an order takes about 3 days to a week to arrive in your establishment.

  • Free local shipping(delivery): Local customers in Atlanta Metro area who spends over $350 each online order will get a chance to receive free delivery or shipping subject to Janilink’s delivery/shipping schedule.

    – Janilink has a right to decide the coverage area.

  • All shipments are shipped FedEx or truck when the gross weight of your order makes the use of a common carrier more economical.
    – If your orders weigh over 70 lbs, We would contact you with the shipping cost.
  • When a shipment is shipped by truck, our Shipping department negotiates with a number of trucking companies to insure the most competitive freight rates available.
  • All other charges are not for transportation as they are fees for other services provided to you by the carrier.

    – Those services are for your convenience and they are your responsibility.

Additional Common Fees

  • Residential
  • Call before delivery
  • Delivery appointments
  • Liftgate service
  • Inside delivery
  • Redelivery
  • Climbing stairs
  • Limited Access (for example: schools, jails, military bases, self-storage lots)
  • Each carrier has their own fee structure so if you let us know in advance that special services are required we can select the best carrier for your needs.

FedEx Overnight, Next Day Air, Second Day Air or airfreight services are available to expedite rush orders. These special services will incur additional costs. These expedite orders must be placed prior to 10 AM est Mon~Fri. We do not ship to international including Canada at this time. Additional note for shipping credit card transactions. Due to the ever present danger of credit card fraud please be aware that we have implemented several procedures designed to protect both you and us from fraud. Please be prepared to provide verification of your shipping address if it does not match your billing address. We reserve the right to ship only to your billing address. If you require that items be shipped to your business address or job site we can work with you to provide assurance that the card holder or representative will receive the shipment. If we are shipping your items via freight to a terminal you must show a picture ID to pick up the items, and that ID must match the card used. We may require that your items be signed for by the card holder. If you have any questions please contact one of our customer service representatives.